Privacy Policy

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This Privacy Policy explains how SIA “Zīmogu darbnīca” processes personal data when you use the website www.zimoguveikals.lv.

Data Controller: SIA “Zīmogu darbnīca”
Registration No.: 40103254713
Address: Matīsa iela 78A, Rīga, LV-1009
E-mail: info@zimoguveikals.lv

1. What data we process

Contact information (name, e-mail, phone number, if provided);
Order information (products/services, delivery and invoice details);
Payment-related information (to the extent necessary for payment processing);
Technical data (IP address, device/browser data, cookie information);
Communication content (e-mails, requests, messages).

1.1. Requests and uploaded files

In product price enquiries and the contact form, we process the contact details, message and files you provide to consider and answer your request. New files are stored privately. Only authorised staff can access them after authentication and permission checks.

After the request is saved, a customer acknowledgement and a staff notification are prepared. The customer acknowledgement contains no private download links. A diagnostic copy of a file rejected by a security check may be kept temporarily in a separate private quarantine to investigate the rejection and improve validation of print-production files. Diagnostic access to that copy ends after 15 days. Rejection does not mean that the request has been accepted.

2. Purposes and legal basis for processing

Order fulfilment (conclusion and performance of a contract);
Accounting and legal compliance (legal obligation);
Customer service and communication (contract or legitimate interests);
Website security and operation (legitimate interests);
Analytics and advertising (consent, where required).

3. Payments, invoices and delivery

Paysera processes payments when you select online payment. Bank transfer is also available. We use PayTraq for invoicing and accounting processes; this is a separate function from accepting an online payment. When you choose Omniva delivery, the information needed for delivery is passed to Omniva. The scope of data depends on the service selected. PayPal is not currently an active payment method.

4. Google services

Google tag provides the technical loading of Google Analytics 4 analytics and Google Ads advertising measurement. These two optional services can be permitted separately. The presence of Google tag alone does not mean that consent has been given for both categories.

Google signals and the transmission of advertising personalisation signals are disabled in the current website configuration. This description does not assert that purchase-event reporting or enhanced conversions have been implemented. The Google reCAPTCHA security function is described separately.

More information: Google Privacy Policy.

5. Cookies and consent

Cookies help retain your session, cart and preferences. Klaro manages these categories:

Strictly necessary cookies — for the operation and security of the shop; they cannot be disabled in this menu.
Analytics — Google Analytics 4 for analysing website use, only with your consent.
Ad measurement — Google Ads, only with separate consent.

Analytics and ad measurement are disabled before you make a choice. You may reject both optional categories or allow just one. Refusing them does not in itself prevent use of the shop's core functions.

To change or withdraw consent, open the cookie settings at the bottom of the page, disable the relevant category and save your choices. Changes take effect without a mandatory page reload; withdrawing one category does not revoke permission for the other. Withdrawal does not affect the lawfulness of processing before it.

Klaro stores your choice in the browser cookie klaro_k1_p1, configured for 120 days. You may need to choose again after deleting cookies or using another browser. Analytics cookie names may include _ga and _ga_…, and ad-measurement cookies _gcl_au and _gcl_…; these are distinct from Klaro's preference cookie.

Google Consent Mode communicates your consent state. Following withdrawal, a technical consent-state message without optional cookie use may be necessary; it is not renewed consent to analytics or advertising.

6. Google reCAPTCHA

Forms use Google reCAPTCHA to protect against automated and abusive requests. It operates separately from optional analytics and ad measurement and may process technical connection, browser and interaction data. Google publishes information about processing for this service in the reCAPTCHA documentation and the Cloud Data Processing Addendum.

7. Embedded third-party content

The website may include embedded content (for example, YouTube videos). Such services may set their own cookies and process technical data in accordance with their own policies.

8. Data recipients

Personal data may be transferred only to the extent necessary to:

IT, hosting and e-mail service providers;
payment / billing service providers (Paysera, PayTraq);
delivery and courier service providers (where applicable);
Google services (if used on the website);
public authorities, where required by law.

We use Hostinger for website hosting and Inbox.eu for email communication. Omniva receives the information needed for the selected delivery service. Some providers may also process data outside the European Economic Area; the location and applicable safeguards depend on the particular service and contract. This policy does not claim that all processing takes place exclusively in the EU.

Google publishes information about international data transfers for its advertising and analytics services, including the EU–US Data Privacy Framework and, in certain circumstances, Standard Contractual Clauses: Google information about data transfers and safeguards. This describes the provider’s published terms; it does not confirm that every service used by this website relies on the same mechanism. Information about safeguards applicable to particular processing and how to obtain a copy can be requested at info@zimoguveikals.lv.

9. Data retention

Personal data is stored only for as long as necessary for the relevant purpose and to comply with legal requirements (for example, accounting documents – for the retention periods required by law).

The need to retain requests, correspondence and attached artwork is assessed separately from invoices, taking into account answering the request, fulfilling the order and handling justified claims. Statutory retention periods apply to accounting records according to the type of document. The quarantine diagnostic-access period is stated in section 1.1; backup data is separated from everyday processing. When requesting erasure, identify the relevant request or order so that we can assess the retention basis and restrictions.

10. Your rights

You have the right to request access to your data, rectification, erasure, restriction of processing, to object to processing, and to withdraw consent (where processing is based on consent).

Please send requests to: info@zimoguveikals.lv.

You also have a right to data portability in the circumstances provided for by the GDPR. The applicability of rights and any restrictions depend on the processing concerned and applicable law.

11. Complaints

If you believe that your data is being processed improperly, you have the right to contact us or submit a complaint to the Latvian Data State Inspectorate (DVI).

12. Reviews on third-party platforms

If reviews are published on third-party platforms (for example, Google), we cannot independently remove reviews posted by other persons. Any removal is subject to the relevant platform’s rules and moderation procedures.